Return Policy

Your satisfaction is our priority. Please read our policy carefully.

Please note: All returns must comply with the terms outlined below.

1. Fresh Fish Inspection: Customers are requested to inspect their fish immediately upon delivery, preferably in the presence of the delivery representative. If the fish appears spoiled, has an unusual or unpleasant smell, is damaged, or does not match the ordered product, please notify the delivery representative immediately.
2. Eligible Returns / Replacements: (a). The delivered fish is spoiled, rotten, or not fresh at the time of delivery. (b). The wrong fish or wrong quantity has been delivered. (c). The fish has been damaged during transportation. (d). The delivered product substantially differs from the customer's confirmed order. (e). A significant portion of the ordered quantity is missing. For food-safety reasons, the company may request photographs or video evidence. Some Bangladesh-based fish businesses use a 24-hour reporting window for spoiled, wrong, or damaged fish.
3. Reporting Period: Preferably at the time of delivery and no later than 24 hours after delivery. After this period, complaints may not be accepted because improper storage or handling can affect the condition of fresh fish.
4. Return Condition: Keep the remaining fish available for inspection or collection. Provide photographs/video of the product and packaging. Follow the instructions provided by our customer-service team.
5. Non-Returnable Situations: The customer simply changes their mind after accepting the delivery. The customer ordered the wrong fish or quantity by mistake. The fish has been cut, cooked, washed, frozen, or otherwise processed by the customer, except where specifically approved by customer service. The product deteriorates because it was not properly refrigerated after delivery. The complaint is made after the applicable reporting period.
6. Refund Options: Approved cases may qualify for replacement, partial/full refund, or store credit.
7. Refund Processing Time: Once a refund is approved, we will normally process it within 3–7 business days, subject to the payment provider or banking system. If replacement stock is available, replacement may be arranged instead of a refund.
8. Order Cancellation: Because fresh fish may be purchased or prepared specifically against an order, customers should request cancellation as soon as possible. Orders may be cancelled before the order enters the pending stage. Once fish has been purchased, processed, packed, or dispatched, cancellation may not be possible.
9. Delivery Refusal: Customers should not refuse an order simply because of a change of mind. If there is a genuine quality problem, the customer should immediately inform the delivery representative and contact customer service.
10. Food Safety: Customers should refrigerate or freeze fresh fish immediately after receiving it. Bangladesh's food-safety legislation specifically recognizes raw fish as a highly perishable food product.
11. Customer Support: For return, replacement, or refund requests, please contact: Customer Service: +8801347769845 ; WhatsApp: +8801347768845; Email: info@mach-bazar.com. ; Business Hours: 10:00 AM to 8:00 PM in everyday.

Last updated: September 25, 2026, 21:20